Shipping Policy
At Primal Bod, we strive to provide our customers with prompt and reliable shipping services. Here’s an overview of our shipping policy:
- Domestic Shipping: Standard shipping within the country typically takes 5-7 business days.
- International Shipping: We do not offer international shipping at this time.
- Shipping Costs: Shipping rate is a flat fee of $10 on orders under $200 dollars. Orders over $200 receive free shipping.
- Processing Time: Orders are processed within 1-3 business days. Orders placed on weekends or holidays will be processed on the next business day.
- Tracking Information: Once your order has been shipped, you will receive a confirmation email with tracking information to monitor the delivery status.
Returns Policy
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you can return it within 30 days of the purchase date for a refund or exchange. Here’s how our returns policy works:
- Condition: Items must be returned in their original condition, unused, and in the original packaging.
- Proof of Purchase: A receipt or proof of purchase is required for all returns.
- Initiate a Return: To initiate a return, please contact our customer service team at Contact@primalbod.com with your order number and reason for the return.
- Return Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for returned items.
- Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed and a credit will automatically be applied to your original method of payment within 7-10 business days.
If you need to exchange an item for a different size, color, or product, please contact our customer service team. We will assist you with the exchange process, subject to product availability.
- Sale Items: Only regular-priced items may be refunded; sale items are not eligible for returns.
- Perishable Goods: Certain items such as perishable goods cannot be returned.
Contact Us If you have any questions or concerns about our shipping and returns policy, please contact our customer service team at contact@primalbod.com. We are here to help!
Thank you for choosing Primal Bod. We appreciate your business and are committed to providing you with quality products and excellent customer service.
